In connection with the adoption of the European Parliament and Council Regulation (EU) 2016/679 of 27 April 2016 on the protection of natural persons about the processing of personal data and the free movement of such data, and repealing Directive 95/46/EC (GDPR), which applies to the processing of your data by our company, Jazyková škola H.O.E. s.r.o., IČ 017 30 126, Špitálská 182, 500 03 Hradec Králové, (hereinafter referred to as the “Company” or “we”), we provide you with a summary of basic information on the processing and protection of your personal data by the Company.
WHAT PERSONAL DATA DO WE PROCESS
The personal data we process and their scope varies mainly depending on the purpose and services provided:
- identification data – name, surname, date of birth, contact details – address, email address, telephone number;
- company name, ID, VAT number, company headquarters (if you are an entrepreneur);
- banking information;
- information on requested or purchased products and services;
- communication data between you and us;
- school information (which specific kindergarten, primary, or secondary school do you refer to)
HOW WE USE YOUR PERSONAL DATA
We mainly use your personal data for the following purposes:
- activities aimed at concluding a contract and fulfilling your order;
- management of our contractual relationship, ensuring customer service;
- communication with you;
- handling your complaints and grievances
- fulfilling our legal obligations (such as accounting);
- analysis, evaluation, and improvement of our services to customers; marketing activities related to our business
The legal basis that allows us to process your personal data depends on the purpose for which we process the personal data. Therefore, in a specific case, we may process your personal data without your consent if:
- it is necessary for the purpose of concluding or fulfilling a contract with you; it is required to fulfill our legal obligations (such as in accounting and taxation);
- it is necessary for the protection of our legitimate interests (such as enforcing claims from concluded contracts, analyzing and improving our services, for success in economic competition, etc.);
HOW LONG DO WE RETAIN YOUR PERSONAL DATA
We keep your personal data only for as long as one of the above processing purposes exists and subsequently only for the period and under the conditions in accordance with applicable legal regulations and also for ten (10) years after their termination. If we process your personal data only based on your consent and there is no legal reason or legitimate interest for their further retention, you can withdraw your consent to the processing, and the Company will erase, destroy or anonymize your personal data no later than 30 (thirty) days after withdrawal of consent.
WHO WE PROVIDE YOUR PERSONAL DATA TO
We may provide your personal data to:
Suppliers who provide us with their services related to our business activities; companies providing accounting, tax, and legal services to the Company; IT administrators providing advertising activities, etc., always in connection with our business activities; other persons in accordance with applicable legal regulations (e.g., notification to financial authorities in cases prescribed by law, to the police in the course of criminal investigations, etc.).
HOW WE PROTECT YOUR PERSONAL DATA
To ensure the security and confidentiality of your personal data, which is extremely important to us, we use technical and organizational measures, primarily to protect against unauthorized access to data and its misuse, to ensure the security of our IT systems and data recovery in case of incidents. Where appropriate, we use encryption to protect your data. We regularly evaluate and update all measures.
WEBSITES
Our websites use so-called cookies, small text files that are stored on your computer, smartphone, or other device and are used in your browser:
Technical cookies – are used to ensure that our website functions correctly, and we usually cannot do without them;
functional cookies – make it easier for you to use our website, for example, so that you don’t have to log in constantly or constantly set your preferences (if we process your password, it is always encrypted);
analytical cookies – help us improve our website and product offerings, from which you ultimately benefit; analytical cookies are collected by a script from Google Inc., which subsequently anonymizes this data. Anonymized cookies cannot be assigned to a specific user or individual. To determine information about viewing ads so that we do not show you ads for products you are not interested in.
Some cookie files may collect information subsequently used by third parties and directly support our advertising activities (so-called “third-party cookies”). For example, information about visited pages may be used to display and adapt advertising banners on the web pages displayed by you. However, based on this data, you cannot be identified.
If you do not agree to the use of cookies and data obtained through our websites, which use cookie technology for the purposes mentioned above, you have the option to block the use of cookie technology by adjusting the settings of your internet browser or other computer program (i.e., set your internet browser or other computer program to block, prohibit/disallow the use of cookie technology).
WHAT ARE YOUR RIGHTS?
In connection with the processing of your personal data, you have the following rights in particular:
To request information from us about what personal data we process about you, to request a copy of the processed personal data, to request access to this data from us and to have it updated or corrected, or to request restrictions on processing, to request us to erase this personal data, to data portability, the right to withdraw your consent to the processing of personal data, if provided, in case of doubts about the lawful processing of personal data, to file a complaint with the Office for Personal Data Protection.
If you want to exercise any of the above rights, please get in touch with us using the contact information below:
By phone at: +420 777 314 220 by email: admin@house-of-english.cz in writing to the above address of the Company.
In Hradec Králové on May 25, 2018.
